26th April 2018

Ukrainian Shared Service Centre Forum

Lviv, SoftServe HQ


Geert Jan Lutjes, Head of VEON's Shared Services Ukraine until last month, will share his experience of how to build an organisation and performance culture

PwC become Knowledge Partner of the Forum and will share the latest information on their Lviv Service Delivery Centre, as well as their regional SSC / BPO expertise

Stanislav Udovichenko, Finance Director at AB-InBev's Business Service Centre in Kharkiv, confirms his participation. Set up 10 years ago as the first classical SSC operation in Ukraine, the Centre covers operations across the region and now has 600 employees


Knowledge partner
Forum Sponsor


Maksym Saulyak

Head of Treasury & Trade Solutions | Citi Ukraine

Oleg Synyutka

Governor |
Lviv Regional State Administration

Geert Jan Lutjes

Former CEO, Shared Services Ukraine, VEON /
Director, Lutjes Interim

Richard Pollard

Country Managing Partner, Ukraine |

Stanislav Udovichenko

Finance Director, Shared Service Centre | AB-InBev

Olha Syvak

Representative, Western Ukraine | UkraineInvest

Olga Grygier-Siddons

Chief Executive Officer
| PwC Central & Eastern Europe

Oleksandr Yablunovskyi

Chief Financial Officer

Yuriy Semenov

Managing Director, Ukraine | Runway

Roman Matys

Head of Investment Department | Lviv Regional State Administration

Lyubomyr Zubrytskyy

Key Account Manager, Shared Services |
Lufthansa Global Business Services

Ihor Rudzevych

CEO, Shared Services Ukraine |

Adam Jamiol

Partner, Shared Services Advisory Centre of Excellence |

Stepan Veselovskyi

Chief Executive Officer | Lviv IT Cluster

Irina Tymczyszyn

Partner | Norton Rose Fulbright

Volodymyr Semenyshyn

Senior Vice President, Client Success Leader |

Roman Trukhin

Head of Delivery |

Peter Mejer-Rasmussen

Chief Executive Officer
| J&L Consulting

Elias Van Herwaarden

Director, Global Location Strategy |

Irena Barylyuk

Deputy Dean, Economics Department | Lviv Ivan Franko National University

Thom Barnhardt

President |

Yaroslav Romanchuk

President |
Association of Ukrainian Business in Poland

Anton Podilchak

Chairman of the Council, Western Ukrainian office |
European Business Association


Information partners and supporting organisations
Media partners


Harnessing experience and capabilities to grow Ukraine’s SSC and BPO sectors

With the official support of Lviv City Council and Lviv Regional State Administration

Ukraine is fast emerging as a popular location for Shared Service Centres and Business Process Outsourcing in the region. In recent times a number of leading multinationals have decided to set up regional SSC operations in Ukraine and the country has fought off fierce competition from its neighbours to be the chosen destination.

Cost factors undeniably have a strong influence on such decisions with salaries and office prices at highly competitive levels. The availability of a young, highly-qualified and motivated work force is also a crucial factor. Moreover as a global leader in IT outsourcing, the workforce is technologically adept to contribute to the change drivers shaping the future SSC model.

The Forum has been convened to provide an independent platform for all interested parties to come together, share best practice and discuss the opportunities being created by the rapid development of the SSC and BPO sector in Ukraine. You will hear from and meet with:

  • Senior management of those companies which already have functioning SSC operations in Ukraine;
  • General management, CFOs and HR practitioners from leading multinational and domestic companies, who are strongly considering locating SSC operations in the country;
  • Regional and national officials, who will outline how they can support the establishment of SSC operations in Ukraine;
  • Leading advisors, technology providers and experts with extensive experience of planning, launching and operating SSC activities in Ukraine and globally.


  • Session 1: Charting The Growth Of Ukraine As A Destination For SSC And BPO Activities

    • What can regional and national government do more of to support the growth of Ukraine as a SSC destination?
    • Competing with other countries in the region – how to stand out
    • Cost management and the availability of talent as key factors in deciding upon the right location
    • Deciding upon the scope of services and processes to be included in the Centre. What to outsource / relocate to Ukraine – finance & accounting, internal audit, IT, HR, procurement, R&D?
  • Session 2: Case Studies And Lessons Learned From The Leading SSCs Already Operating In Ukraine

    • Setting up your SSC – key personnel, operational and technological requirements for a successful implementation strategy
    • Attracting and retaining high performing talent in your SSC. Charting clear career and leadership pathways for your staff
    • Enabling effective cooperation and communication between the SSC and your internal clients
    • Change management and how to effectively manage the migration process to the SSC
    • Best approaches to the vendor selection process
  • Session 3: The Evolution Of The SSC Model Globally And How Ukraine Can Take Advantage Of The Latest Trends And Best Practices

    • The SSC as a strategic business partner. Harnessing technology and a knowledge-based workforce to move beyond the old low-skill, transactional SSC model
    • How is technology speeding up the evolution of the shared service centre model? The role of data analytics, cloud computing, process automation
    • New technological advances in the SSC / BPO space – implications of digital business transformation
    • Robotic Process Automation – advances in RPA and its growing role in SSC operations


  • Session 4: Roundtable Discussion Between Current And Potential Investors And Government On Further Measures Required For Ukraine To Win Further Market Share In The Highly Competitive SSC Space

    • Lessons to be learned and skills and experience which are transferable from Ukraine’s tech and IT outsourcing sectors
    • As certain cities, such as Lviv, become clusters for SSC activity, to what extent will this put pressure on the availability of suitably qualified workforce?
    • Cooperating with higher education establishments to ensure that there will be a steady stream of suitably qualified graduates entering the labour market
  • Evening reception in the Ratusha, Lviv City Hall