26 April

Ukrainian Shared Service Centre Forum

Lviv, Leopolis Hall


With the official support of Lviv City Council and Lviv Regional State Administration

Ukraine is fast emerging as a popular location for Shared Service Centres and Business Process Outsourcing in the region. In recent times a number of leading multinationals have decided to set up regional SSC operations in Ukraine and the country has fought off fierce competition from its neighbours to be the chosen destination.

Cost factors undeniably have a strong influence on such decisions with salaries and office prices at highly competitive levels. The availability of a young, highly-qualified and motivated work force is also a crucial factor. Moreover as a global leader in IT outsourcing, the workforce is technologically adept to contribute to the change drivers shaping the future SSC model.

The Forum has been convened to provide an independent platform for all interested parties to come together, share best practice and discuss the opportunities being created by the rapid development of the SSC and BPO sector in Ukraine. You will hear from and meet with:

  • Senior management of those companies which already have functioning SSC operations in Ukraine;
  • General management, CFOs and HR practitioners from leading multinational and domestic companies, who are strongly considering locating SSC operations in the country;
  • Regional and national officials, who will outline how they can support the establishment of SSC operations in Ukraine;
  • Leading advisors, technology providers and experts with extensive experience of planning, launching and operating SSC activities in Ukraine and globally.


  • Session 1: Charting The Growth Of Ukraine As A Destination For SSC And BPO Activities

    • What can regional and national government do more of to support the growth of Ukraine as a SSC destination?
    • Competing with other countries in the region – how to stand out
    • Cost management and the availability of talent as key factors in deciding upon the right location
    • Deciding upon the scope of services and processes to be included in the Centre. What to outsource / relocate to Ukraine – finance & accounting, internal audit, IT, HR, procurement, R&D?
  • Session 2: Case Studies And Lessons Learned From The Leading SSCs Already Operating In Ukraine

    • Setting up your SSC – key personnel, operational and technological requirements for a successful implementation strategy
    • Attracting and retaining high performing talent in your SSC. Charting clear career and leadership pathways for your staff
    • Enabling effective cooperation and communication between the SSC and your internal clients
    • Change management and how to effectively manage the migration process to the SSC
    • Best approaches to the vendor selection process
  • Session 3: The Evolution Of The SSC Model Globally And How Ukraine Can Take Advantage Of The Latest Trends And Best Practices

    • The SSC as a strategic business partner. Harnessing technology and a knowledge-based workforce to move beyond the old low-skill, transactional SSC model
    • How is technology speeding up the evolution of the shared service centre model? The role of data analytics, cloud computing, process automation
    • New technological advances in the SSC / BPO space – implications of digital business transformation
    • Robotic Process Automation – advances in RPA and its growing role in SSC operations


  • Session 4: Roundtable Discussion Between Current And Potential Investors And Government On Further Measures Required For Ukraine To Win Further Market Share In The Highly Competitive SSC Space

    • Lessons to be learned and skills and experience which are transferable from Ukraine’s tech and IT outsourcing sectors
    • As certain cities, such as Lviv, become clusters for SSC activity, to what extent will this put pressure on the availability of suitably qualified workforce?
    • Cooperating with higher education establishments to ensure that there will be a steady stream of suitably qualified graduates entering the labour market
  • Evening reception in the Ratusha, Lviv City Hall


Eugene Zaika

Chief Executive Officer

Maksym Saulyak

Head of Treasury & Trade Solutions
Citi Ukraine

Olha Syvak

Chief Investment Officer
Lviv City Council

Roman Matys

Head of Investment Department
Lviv Regional State Administration


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